Network Outage at Work
I work at Lee University in Cleveland TN and we experience hardware failure on our firewall which put us without internet access for over 12 to 18 hours.
We found that the maintenance agreement wasn’t renewed. Therefore, we couldn’t contact the vendor for support. However, we did get in contact with a reller of the product and they assisted us and we were up within three hours of the reseller being on site.
I think that we will be evaluating the upgrades necessary to bring our maintenance fee up to date as well as other firewall solutions.
Needless to say, today was very hectic and stressful for a lot of people, but at the end of the day, we were back online.